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In this essay I will be discussing how communication is an
important strength to have especially when working in a healthcare setting.  As a healthcare professional you are dealing
with patients, colleagues and various other members of the public who will all
have individual needs and so as a competent practitioner you should be able to
effectively communicate with anyone you come across in practice.  Delivery of quality care and assurance
of patient safety should be the ultimate goal of all health professionals.
Success in achieving this goal is highly dependent on effective communication
between all members of the healthcare team (Thomson, Outram, et al, 2016).

 

I have chosen to reflect on two branches of communication and
professionalism, firstly I will highlight the importance of body language and
expand on why direct eye contact is imperative and how using this action will help
me in my clinical placement.  Secondly, I
will discuss why commitment is a vital trait for any professional, my strengths
and weaknesses regarding this characteristic and if there are areas I can
improve on.

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Body language is an important non-verbal communication tool
which can constitute more than fifty percent of what we are communicating to
other people (Patel, 2014).   Body language covers a vast amount of
actions, I would like to focus on eye contact. 
Direct eye contact is vital as it shows the other person you are
actively listening and engaged in what they are saying.  It also shows that you are present in the
situation, serious and focused.

‘Effective rapport can be
established if we gaze at the other person for about 60-70 per cent of the time.  A person who is timid and nervous may gaze
for less than one-third of the times. 
Such avoidance may give false signals to the listener, who may read into
it doubt or hesitation, while in truth the speaker may be honest and sincere in
what he is saying.  People who are
confident have more frequent eye contact than those who are unsure or evasive,
and the duration of the contact is longer’ (Lewis, 2012).

During the inter-professional
communication module, we were grouped together with other healthcare students
that we had never met before.  Being a
moderately shy person, this did make me feel nervous as I knew we would have to
interact with one another and undertake group tasks. In groups especially, it
can be difficult to be noticed and heard however I believe it is useful to use
your body language to convey to the other person that you are listening.  Looking directly at the speaker and making a
few head gestures to show whether you agree or not can be more effective than
everyone speaking at once.  Working in
these inter-professional groups allowed me to reflect on what I can do to
improve my body language when undertaking my first clinical placement.  As a student I will most likely be observing
and listening to my mentor, using open body language will show them in a
non-verbal way that I am fully engaged in what they are teaching me.  Working in a healthcare environment I will
come across people with different background, cultures and needs using positive
body language will be extremely important in making patients feel as ease with
me even if there is a language barrier.

In any professional capacity being committed is a vital
attribute as it means you want to be there and are dedicated to see your job
through no matter of the hardships that come with it.  From
previous experience I have always found commitment an issue, if I found a task
too difficult it would then usually result in me giving up and leaving one job
unfinished to then commence a new one. 
One of the very first sessions of this module we spoke about values,
this session had a huge impact on me because it forced me to reflect on who I
thought I was as a person, my morals and personal values and what traits I
though it took to become a competent healthcare professional.  This also helped me to explore further as to
whether I was ready to take on the responsibility that came with being able to
time manage assignments, clinical placement hours and maintaining a social
life.

‘Being a professional practitioner involved a commitment to
one’s own development and this ultimately involves sacrificing some of your own
time to do so.  It is simple not possible
to remain knowledgeable, and develop in your career only by using the time
available to you at work.  Engaging in
formal study, such as studying for a degree, certainly requires the same sot of
thought as when embarking on pre-registration courses.  However, it is often ‘fitted-in’ to available
time by making small adjustment to the way everyday life is organised (Jasper,
Melanie, et al, 2011)

Commitment to your chosen practice also reflects how
important you feel it is to you.  For me
showing my commitment will be to turn up to placement on time with a positive
attitude as I have chosen to be there, completing my work before the deadline
and making sure I do not give up.  This
will also have a positive impact on my colleagues and patients as it will communicate
to them that I take my job seriously and value their well-being.

‘In this respect, organizational commitment is defined as
involvement in a particular organization and beliefs in values and goals of the
organization, sense of loyalty to the organization, moral obligations,
heartfelt inclinations and sense of need to stay in the organization. In fact,
organizational commitment is a type of psychological attachment to an
organization in which a person is involved so that committed employees
sometimes obtain their own identity from the organization and benefit from
their memberships. Organizational commitment is also considered as one of the
basic values, which affects an organization, and it is used as a criterion to
evaluate employees’ (Karami, Farokhzadian et al, 2011).

 

Commitment for me personally covers what it means to be a
healthcare professional, from studying pre-registration, completing clinical
placements and finally qualifying.  It
takes dedication and sacrifices however if it is what you are committed to doing
you will see it through.  Communication
in any form is extremely important however I believe that non-verbal can be
deemed more important as the other person will make assumptions from your body
language.  A few ways of helping me to be
a more competent practitioner will be to reflect often on good and bad
situations during my clinical placements, discuss any issues with fellow
students and ask for feedback from my mentor.

 

 

 

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