1995, Dan Goleman wrote a book about “Emotional Intelligence” and this is when
the idea of this intriguing concept first really took off. Emotional
Intelligence pertains to how we carry ourselves and our relationships. There
are four predominant categories: self-awareness, self-management, empathy and
skilled relationship. Self-awareness is
being perceptive to our feelings and why we are feeling a particular way.
Additionally, it includes a person’s moral compass along with excellent
decision making. Self-management deals with handling painful situations and the
emotions that come along with it. Learning efficient methods to handle a
situation in an effective way is needed so they do not tear you apart, however you
do want to be able to present positive emotions in order to coordinate actions
with our passions. Empathy is having the
capability to comprehend and share the feelings of another. Skilled relationship
is being able to put together self-awareness, self-management and empathy.
employers are hiring for new positions in their workplace they want people with
immense emotional intelligence, therefore they will flourish in their new environment.
If a person has a feel of self-awareness
they tend to recognize their strengths and weaknesses, and how their behavior
can influence others. Also, they are usually able to handle constructive
criticism on what they can improve on. Someone
with a high level of emotional intelligence is able to reveal their emotions in
moderation. For example, they are not going to say just anything that is on
their mind to a customer they will be able to manage restraint and control. They
are self-motivated, not just by money but if they experience disappointment they
are consumed by the inner desire for success. A person that has empathy provides them with
the ability to connect on an emotional level.
When this happens it permits a person to deliver exceptional service and
acknowledge other people’s concerns. Last
but not least when an employee has great people skills it becomes easy to build
a great rapport when coworkers therefore building a strong team. While it may be challenging for employer’s
today to hire employee’s with high emotional intelligence it pays off in the
long run with more engaged and devoted employees.