In a health and social care setting it is good to have good communication skills because as a practitioner you will need to share/ required feedback with the people that you work with and your patients. an example is, as a practitioner you should not talk slang because not everyone can understand slang and it is not a part of your professional job to talk in slang as you should talk clearly and properly so that everyone can understand you. No jargons or abbreviations should be used, and the practitioner should ask the patient to repeat information given, as to ensure that they understood what has been discussed. For example, a good practitioner should have good listening skills and always involve patient’s decision making. Therefore during a one to one conversation, the practitioner should user simple and language in order to build a therapeutic meaningful relationship with patients .Another example could be, is that as a practitioner if there Is lack of communication with can build a barrier between the practitioner and the patient. Also, as a health and social care practitioner you will also need to communicate with families/ parents/ careers and work colleagues or other health and social care professionals to meet your patients’ needs.
Communication is an important factor in our everyday life but for one that is hearing impaired this may be a struggle every day for them. This creates a barrier for them, but this shouldn’t stop the communication between people or patient to doctor. Being able to talk to your patients and make sure they are comfortable is the main priority. Perhaps when speaking to someone who is deaf or hard of hearing you are more likely to speak louder than you normally would. Someone who is born deaf will still hear nothing but, to someone that may wear a hearing aid this may disorientate them or cause pain to them. When shouting this could possibly injure the them even more. Things that people also tend to is lean forward and talk closer to the persons ear. This can make the person feel uncomfortable and to make them feel like that can break a bond if it is patient to doctor. The fact that they may have been disorientated means that they have difficulty focusing on the speaker’s mouth. The use of expression both in facial and body language they can probably tell if something is wrong or how to feel the tension based on your expressions. People that speak with facial expression, animation and gestures tend to be understood more.
When talking to someone with emotional distress it can be complicated as they are in a sensitive time there are steps that need to be taken and feelings that need to be resolved in a positive or sensitive manner. There is step that need to be taken being referred to a therapist or someone that is trusted in a health care setting may be the first steps to letting go of this emotional distress. Being able to see the signs of a mental health problem.
Like in a health and social care setting
Steps that need to be taken:
Creating time without any distractions
Let them share as much as they can with you
Keep the questions open
Talk about well-being
Listen to what the patient is telling you as it can be crucial
Know your limitations
the idea is created
message is coded
message is sent
This theory only works when in one to one conversation, so this means that it cannot work in group conversations like Tuckman’s theory. The first stage of the theory is the idea of a topic to talk about with another person, a certain topic once this is decided the second stages (message coding) is deciding how to bring the topic into conversation. The third stage (message sent) this is now stating your topic in the correct manner and matches your idea. Fourth stage (message received) when the other person involved in the conversation has received what has been said. Fifth stage (message decoded) so now that your topic has been said, depending on the tone, expression and body language the other person can now determine how to respond based on those factors. Stage six (message understood) now the other person involved in the conversation has understood and is ready to now return the conversation and they will have an idea on how to return the conversation.
Common Law Duty of Confidentiality
The common law is also known as the judge made.
This legislation means that any information that is disclosed with patient, clientele may not be shared with anyone. This information can be within: memory, paper or video evidence as a professional none of this information cannot shared without the consent of the patient/client.
Unless there are reasons why this information must be share like for safeguarding then the information must be shared for the patient’s safety.
Moments then it can be disclosed:
If they have consented for it to be shared
If it is for safeguarding, in order to keep the patient safe.
If it is in case of a court order, in these cases the information must be shared.