Kevin, great post. Conflict in the workplace is an important topic because as you stated conflict will always exist. Some researchers believe that conflict has positive benefits for a company. These benefits include the ability for employees to understand their task better, supervisors can build teams better, and human resource departments are able to make group decisions that are better for the entire company. While research does suggest benefits, the negativity of conflict has a greater impact (Overton & Lowry, 2013). The negativity of conflict as you stated is caused by not being able to forgive and not being willing to cooperate which can also be defined as relationship conflicts. This happens oftentimes when workers in a company are not properly acting in their roles. It is imperative that employees, supervisors and human resource departments know, understand, and act properly in their assigned roles. Disagreements, disputes, and friction occur from relationship conflict can be damaging to job performance as well as job satisfaction (Karadakal, Goud, & Thomas, 2015). There are 5 important variables that will help the human resource departments manage conflict. The variables include task design, organizational structure, training, the selection and development of people, reward systems, and types of information systems (Noe, Hollenbeck, Gerhart, & Wright, 2015).
James was a great book to choose. The Bible says in Matthew 7:12, “So in everything, do to others what you would have them do to you, for this sums up the Law and the Prophets.” In a company conflict will always exist, however, an employee, supervisors, and the human resource department should never allow their titles to keep them from treating the other as they would like to be treated. When people understand this golden rule, it will manage conflict in any situation.
Karadakal, N. V., Goud, N., & Thomas, P. (2015). Impact of leadership role perspective on
conflict resolution styles – a study on small and medium sized entrepreneurs of Karnataka
State in India. Journal of Global Entrepreneurship Research, 5(1).
Noe, R.A., Hollenbeck, J.R., Gerhart, B., & Wright, P.M. (2017). Human resource management:
Gaining a competitive advantage (10th edition) New York, NY: McGraw-Hill.
Overton, A., & Lowry, A. (2013). Conflict Management: Difficult Conversations with Difficult
People. Clinics in Colon and Rectal Surgery, 26(04), 259-264.