Module Title

Module Title: Business Communication
Programme: Degree Foundation
Semester: Two
Student name: Omer Elzahawi
Student ID: 0063MWYMWY0418
Lecturer: Ms Arvinjit Kaur
Task 1
Job Application Letter &
Resume Omer Nawari
USJ ONE Avenue 47500.
Subang Jaya, Selangor,Malaysia
(+60)135-4624-112
[email protected]
  1016082550
Henri D.Edwards
Edwards Enterprises
Malibu,California, 94301,USA
[email protected]
 
Dear Mr Edwards,
 I am writing in regards to the recent opening in your organization for the position of chief operations officer, as the former COO, Mr Liam has recommended that I would be a great candidate for the position and will see that the organization goals are met and I affirm you that I am the best choice for you organization.

In my experience at Lara Int.Inc as head quarters director I learned how to manage multiple departments,set schedules and deadlines, determine departments budgets,seek better outcomes by using different techniques and measures ,assessing feedback and seeking the consumers satisfaction,also checking on departments performances and ensuring maximum efficiency and effectiveness,which looking forward plan to implement.

I believe that I have enough experience in the work force for this position and not only am I well organized but I have a genuine passion for making positive and work friendly environments.

By observing and asking questions that are precise,which will I believe will create a significant positive change on daily operations of Edwards Enterprises.
I am looking forward to hearing from you and your response to my job application if there are any further questions or requests, please feel free to contact me as you see fit and thank you for your time .

Sincerely,
Omer Nawari
Omer Nawari
Phone: (+60) 456 78 99 | Email: [email protected]
Address: USJ ONE Park Avenue, Subang Jaya ,Selangor ,MY.

EXPERIENCE
Lara International Enterprises Subang Jaya, Malaysia
Head Quarters Director Nov 12 – May 18
Monitoring programs to ensure that schedules are met, guidelines are adhered to,and performances are of adequate quality.
Establish work schedules for all branches of the organization while meeting the deadlines.

Confer with other directors and production staff members to discuss issues such as budgets ,products,policies,as well as future projects.

Coordinate activities of businesses or departments concerned with the production , pricing, sales or the distribution of products.

Direct the organization financial and budget activities to fund operations, maximize investment, and increase efficiency.

Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Manage the movement of goods into and out of production facilities.

Pandora’s Fashion BoxKuala Lumpur, Malaysia
General AdministratorMarch 05 – Oct 18
Resolve customer complaints regards sales and service.
Supervise regional and local sales managers and their staff members.

Determine price schedules and discount rates.

Prepare budgets and approve budget expenditures.
Direct foreign sales and service outlets of and organization.

Kylinn ClothingWoodsland, Singapore
Fashion AdministratorJan 17 – Oct 05
Locate,select and procure merchandise for retail and resale.

Perform sales floor work, such as greeting or customer assistance ,stocking shelves,or taking inventory.

Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.
Direct non merchandising departments of businesses, such as marketing or sales.
EDUCATION
National University of Singapore, school of businessSingapore,SG
Bachelor of Arts in Business Administration March 2005 – September 2008
GPA 3.6
SKILLS
Communication with masses
Computer skills
Team skills
Leadership skills
Domain knowledge
Task 2:
The Differences Between Upward, Downward and Horizontal Communication
Upward Communication
It occurs in the work place and is usually the employees who would do this in order to pass information to
their superiors, it could be in a form of an email,suggestion,direct letters, meetings and so on. So essentially upward communication is where information or massages flow from the bottom to the top of the organizational structure .

Advantages:-
Feedback, which managers obtain from the employees and that by hand could help improve the company’s development.

Mutual trust, as trust brings employees and superiors together and the more their trust grows relations between them get stronger.
Disadvantages:-
Non cooperative attitude, which damages the willingness of staff members to perform upward communication.

Distortion is possible, as in the case of upward communication the information could be distorted or deliberately tampered with.
Downward communication
Downward communication happens due to a flow of information and messages down by the organization’s formal chain of command, in simpler terms information starts at the upper parts of the organizational structure and descends down to the bottom levels of the organizational structure.
Advantages
Organizational discipline, as members compliance is much easier to keep it up and this help keep everything organized.

Efficiency, as information and commands come straight from the sources in control that are able to control activities from the top of the organization.
Disadvantages
Slow feedback, as it may take time for massages to go down from the top of the organization to the lower parts ,which could have a negative impact on the organization efficiency.

Demoralization,as given the time it takes and the chance the information passed down may be altered it could have a negative impact on morale in the organization.
Horizontal communication:-
It’s a type of communication that’s between departments or employees of the same level in an organization and is usually the most common form of communication and its extremely important for functioning smoothly in every organization as it encourages understanding and coordination between various departments.
Advantages:-
It creates a friendly work environment in the work place which leads to a more effective organizational system.

It increases response and ensures quick feed back between employees which increases workplace efficiency.

Disadvantages:-
May pave way for gossip, rumors and even false information which could cause conflict between staff members.

It could only be effective if there is proper communication and coordination from the departments heads and directors.
Task 3
The Four types of Nonverbal Communication
And how it may cause intercultural conflict.

Types of Non Verbal communication
Facial expressions, expressions such as frowning in the case of anger and smiling in the case of happiness and so on.

Gestures, which are basically certain movements that are also used to communicate with others and is usually used with verbal communication to add to it’s weight.

Body language and postures, are usually expressed by the way your body is situated, for an instance, crossed hands give off the idea or the impression that you are on the defensive or loose shoulders shows how tired or bored you are.

Tone of speech, which refers to the way you sound when you speak, things such as pitch, loudness and it’s not to be mixed with the language being used .

With all non verbal communication there’s always a chance of a misunderstanding which in some cases could go really negatively and cause a lot and cause a lot of chaos, for an instance in the case of gestures some hand gestures may be offensive for one group of people but completely normal and acceptable for another group of people for example the gesture of pointing with a finger is very common in some parts of the world, but in many countries that is seen as extremely disrespectful even though in other countries it’s normal and this could cause problems especially in the case of if someone from the other part of the world visits one of these countries which would consider it offensive or disrespectful, which would lead to an intercultural conflict.

References
Study.com Staff, (2018), Upward Communication, Study.com
HYPERLINK ;https://study.com/academy/lesson/upward-communication-definition-advantages-disadvantages-examples.html; https://study.com/academy/lesson/upward-communication-definition-advantages-disadvantages-examples.html
The Business Communication Staff, (2018), What is Upward Communication,thebusinesscommunication.com
HYPERLINK ;https://thebusinesscommunication.com/what-is-upward-communication/; https://thebusinesscommunication.com/what-is-upward-communication/
Study.com Staff, (2018), Downward Communication, Study.com
HYPERLINK ;https://study.com/academy/lesson/downward-communication-definition-advantages-disadvantages.html; https://study.com/academy/lesson/downward-communication-definition-advantages-disadvantages.html
Thomas Thao, (2018), Chapter2:organizational, quizlet.net
HYPERLINK ;https://quizlet.com/98202967/chapter-2-organizational-communication-flash-cards/; https://quizlet.com/98202967/chapter-2-organizational-communication-flash-cards/
Smriti Chand, (2018), Business Communication, yourarticlelibrary.com
HYPERLINK ;http://www.yourarticlelibrary.com/business-communication/business-communication-4-directions-of-business-communication-explained/27652; http://www.yourarticlelibrary.com/business-communication/business-communication-4-directions-of-business-communication-explained/27652
The Business Communication Staff, (2018), What is Horizontal communication, thebusinesscommunication.com
HYPERLINK ;https://thebusinesscommunication.com/what-is-horizontal-communication/; https://thebusinesscommunication.com/what-is-horizontal-communication/
Kendra Cherry, (2018), Types of non verbal communication, verywellmind.com
HYPERLINK ;https://www.verywellmind.com/types-of-nonverbal-communication-2795397; https://www.verywellmind.com/types-of-nonverbal-communication-2795397
Thesisstation staff, (2017), Types of non verbal communication, thesisstation.com
HYPERLINK ;http://thesisstation.com/types-nonverbal-communication/; http://thesisstation.com/types-nonverbal-communication/